TabaPay
Status
Environment
SandboxUATProduction USE1Production USE2
✔ OK✔ OK✔ OK✔ OK

RegionResponse TimeResponse Times RangeHighest Response TimeErrors
Last TestLast 15 minutesAverage2505007501000OtherDate/TimeResponse TimeDate/Time LastErrorSC Error
USE103/31/2023 10:24:01200 ms224 ms83 %15 %0 %0 %0 %12/07/2022 19:49:1615200 ms09/11/2527 01:15:44165688129811
USE203/31/2023 10:24:06162 ms167 ms99 %0 %0 %0 %0 %01/19/2023 23:53:2115160 ms11/03/2022 18:58:36165688130112

At the Web ServerAverage Response TimeWorst
Create Transaction API~600 milliseconds
Create Transaction API with Galileo~1200 milliseconds
Create Transaction API using RTP~2000 milliseconds>5000 milliseconds
Query Bank<100 milliseconds
Query Card<100 milliseconds
Query Card with AVS~1000 milliseconds
Accounts<100 milliseconds
Accounts with Duplicate Card Checks<100 milliseconds

NetworkAverage Response Time
Visa DEX<1 second
Visa Direct<1 second
MasterCard MIP DMS<1 second
MasterCard MIP SMS<1 second
MasterCard Send<1 second

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Realtime (Unedited) Outage Alerts
Before shown below in the SLA / Outages Table
Incident (GMT)Incident Description
DateTime
03/24/202304:01-04:03AWS Outage
03/09/2023around 06:30Network Pulls
03/08/2023around 20:40AWS Internet Issue
03/07/2023around 21:34MasterCardSend
03/07/202311:43-12:07RTP - CBW Bank Issue
03/05/202307:09-07:21STAR
03/03/202303:48-03:52VisaDirect
2000021555
03/01/202302:13-02:16MasterCardSend
INC000000288408
02/24/2023around 21:50RS2
02/23/2023around 19:15Visa DEX
02/22/2023around 20:00AWS Internet Issue
02/21/2023around 15:30Visa DEX
02/18/2023around 00:00RTP Failures
02/17/202318:30-20:00
02/17/2023Morning till 16:15
02/14/202313:41-13:45Pull and AVS outage
02/10/202319:30-20:00AWS Outage
02/09/202319:30-20:30MasterCardSend
02/08/20238:17amMoneySend
02/03/202317:20-18:00 22:45-23:30Visa Direct
01/29/2023morningSTAR
01/27/2023morningSTAR
01/14/202318:02-18:22RTP
12/25/202218:30Visa DEX
12/22/202213:15Visa DEX
12/12/202222:45Visa Direct
11/25/202210:30AM RS2
11/11/2022Afternoon GMTRTP
11/7/2022around 16:00Network Pulls
10/22/2022around 1:45MasterCard MIP DM
10/22/2022around 1:45MasterCard MIP SM
10/20/2022around 6:45MasterCard MIP DM
10/09/2022around 21:45MasterCard
10/09/2022around 05:00 correct on 18:42 10/9/22 STAR
10/04/202218:30MasterCardSend INC000000262804
10/04/202216:15MasterCardSend INC000000262804
10/04/202213:00-13:02MasterCardSend INC000000262804
10/03/202220:08-20:10MasterCard
10/03/202218:55-19:00MasterCard
10/01/202203:03-03:16MasterCard
09/30/202215:05-15:36Pulse
IA0012552
09/30/202208:57-09:00Visa
09/27/202214:19-14:20MasterCardSend
INC000000261244
09/26/2022morningVisa DEX outage
INC14609834
09/26/2022
09/25/2022		09/25/2022 PTSandbox Database Maintenance
09/22/2022morningVisa DEX outage
INC14589145
09/14/202212:40-12:56STAR outage
08/11/202210:15-10:41Network Pulls
08/11/202205:00STAR Maintenance
INC001604799
07/29/2022Visa
07/28/2022AWS Outage
07/27/2022STAR
07/10/2022MasterCardSend
INC000000246186
06/23/2022Afternoon around 10:31Network Pulls
06/15/2022Afternoon around 13:30Accel
06/11/2022MorningAccel
06/10/2022SporadicMasterCardSend
INC000000238195
06/01/2022 to 06/03/2022Multiple Days sporadicMasterCardSend
INC000000236333
INC000000237119
05/27/2022Early MorningMasterCardSend
INC000000236021
05/25/2022Wed MorningStar
05/20/2022around 05:30
and around 15:30		MasterCardSend Errors
INC000000234218
INC000000234333
05/18/2022around 08:30Star
05/09/2022around 20:45 Visa
INC 13535946
05/02/2022around 18:00Star
INC310895772
04/28/2022around 15:00MasterCardSend Errors
INC000000229441
04/09/2022Multiple in MorningMasterCardSend Errors
INC000000226056
INC000000225450
04/01/2022around 13:15MasterCardSend Errors
INC000000225003
03/29/2022around 22:50Visa Errors
INC13273257
03/12/2022All Day Sporadic Network Errors
03/01/202223:35-OngoingMasterCard MIP Down
02/17/202209:45Sporadic Network Errors
02/01/2022All DaySTAR
Temporarily Shutdown
01/12/202206:00+STAR
INC010034326
01/06/202222:42+MoneySend
INC000000204296
01/05/202200:51+MoneySend
INC000000204246
12/14/202115:30-17:10Network Pulls
12/10/202115:46-17:20MoneySend
INC000000199477
12/06/2021around 18:00MoneySend
INC000000199702
11/03/2021around 05:00STAR
chg0cg00088678 and chg000689504
11/02/2021around 21:00MoneySend
INC000000193446
10/25/2021around 19:30MoneySend
INC000000190919
10/22/2021around 01:00MoneySend
INC000000190425
CRQ000000587360
10/18/202122:05-23:55MoneySend
INC000000189618
09/21/202103:32-19:10MoneySend
INC000000184816
09/18/202118:31-18:41MoneySend
INC000000184116
09/14/202113:24-13:28MoneySend
INC000000183277
09/09/202112:07-12:08MoneySend
INC000000182720
08/28/202101:32-01:35MoneySend
INC000000180995
08/27/202123:35-23:37MoneySend
INC000000180776
08/26/202123:37-23:38MoneySend
INC000000180881
08/02/202122:18-23:07Visa (all)
07/29/202122:18-23:06MoneySend
INC000000175544
07/28/202118:35-20:05VisaDirect
07/28/202118:20-18:45MoneySend
INC000000175913
07/22/202115:38-16:38MoneySend
INC000000174610
06/29/202118:06-18:15Only on a Single AWS Region
Sporadic Networking Issue
06/28/202116:24-16:31
14:30-14:44		MoneySend
INC000000170838
06/24/202119:46-20:47AWS Only on a Single Availability Zone in a Single AWS Region
Database Networking Issue
06/24/202119:15-19:25Only on a Single AWS Region
Sporadic Networking Issue
06/12/202119:00Visa Networking Issue
06/11/202112:04 to 12:07VisaDirect
06/11/202103:00Some Network Pulls and AVS
06/10/202121:33 to 21:43
20:24 to 20:27		MasterCardSend
INC000000168080
06/10/202120:13 to 20:16VisaDirect
05/29/202117:19 to 17:25MasterCard Send Outage
INC000000165890
05/29/202114:40 to 16:58VisaDirect Outage (again)
DDoS Attack at Visa
05/27/202118:17 to 19:50
14:31 to 14:59		(Massive) VisaDirect Outage
DDoS Attack at Visa
05/21/202108:32 to 12:19Sporadic MasterCard Send
05/20/202107:37 to 07:39STAR
05/19/202123:10 to 23:33Sporadic Network Errors
05/19/202110:30 to 10:37VisaDirect
03/10/2021around 23:40 to 00:50Some Network Pulls and AVS
01/27/2021around 22:45Some Network Pulls and AVS
02/17/2021around 11:00Accel
01/27/2021around 22:45Network Pulls
01/26/2021 19:53
01/26/2021 20:27		MasterCard Send
INC000000144174
Over 1000 txns failed...
01/21/2021 10:39
01/21/2021 10:53		Network Connectivity Lost

SLA / Outages
Date (GMT)Time (GMT)ReasonRate
StartEnd
10/24/2020 17:45 to 10/29/2020Network: Visa Direct Lingering Minimal UNKNOWNs
10/22/2020 to 10/24/2020 17:45Network: Visa Direct) Issues
Visa migrated from Akamai to CloudFlare
09/17/2020MorningNetwork Pulls
External 3rd Party Vendor Configuration Issues
09/12/202021:30Network Pulls
08/30/2020MorningNetwork: Visa Direct Pull and Push
And Some Network Pulls
08/30/202011:4512:08Network: Visa Direct873
08/30/202010:1112:46Network: Pull720
08/28/202020:5520:58Network: Visa Direct69
08/28/202015:0416:35Network: MasterCard Send
INC000000120854		212
08/27/202004:3604:39Network: MasterCard Send
INC000000120462		22
08/21/202002:2202:23Network: Visa Direct28
08/20/202004:4504:47Network: Visa Direct125
08/19/202015:5215:53Network: Visa Direct90
08/18/202020:3220:33Network: Visa Direct108
08/18/202008:4108:41Network: Visa Direct7
08/18/202002:1902:21Network: MasterCard Send6
08/17/202019:1519:16Network: Visa Direct49
08/17/202016:4216:42Network: Visa Direct16
08/17/202004:1804:25Network: MasterCard Send
INC000000119311		83
08/17/202000:1200:12Network: Visa Direct5
08/16/202014:5616:48Network: Accel108
08/14/202005:4106:01Network: Visa Direct38
08/14/202004:1104:12Network: MasterCard Send11
08/13/202004:3304:34Network: MasterCard Send9
08/11/202017:1017:10Network: Pull15
08/09/202014:3114:43Network: Visa Direct8
08/08/202023:0423:21Network: Visa Pull265
08/07/202006:0506:06Network: Visa Direct39
08/03/202008:4808:49Network: Visa Pull12
08/03/202005:3705:38Network: Visa Pull16
08/02/202004:3604:36Network: MasterCard Send5
08/02/202002:2802:28Network: MasterCard Send7
07/14/202010:5911:03Network: MasterCard Send
INC000000113329		32
06/30/202012:5412:59Network: Visa Direct13
06/28/202012:2312:24Network: Visa Direct17
06/25/202014:0814:26Network: MasterCard Send
INC000000110249		146
06/23/202014:0514:06Network: Visa Direct59
06/23/202005:0405:11Network: MasterCard Send27
06/21/202015:3115:36Network: MasterCard Send80
06/21/202011:2311:39Network: MasterCard Send7
06/19/202021:0921:12Network: MasterCard Send13
06/19/202020:1420:21Network: MasterCard Send38
06/19/202018:1418:25Network: MasterCard Send91
06/19/202007:1707:20Network: MasterCard Send32
06/18/202016:3116:48Network: MasterCard Send
INC000000109078		Lots of Status: UNKNOWN
Due to Long Delays in Response
06/17/202023:2223:25Network: MasterCard Send4
06/17/202018:0618:59Network: MasterCard Send
INC000000108829		91
06/15/202014:5515:02Network: Pull10
06/12/202017:2517:37Network: MasterCard Send18
06/12/202007:0107:02Network: Pull105
06/07/202016:3016:37Network: MasterCard Send6
06/06/202017:3017:30Network: MasterCard Send7
06/06/202017:0217:03Network: MasterCard Send6
06/04/202007:1308:41Network: MasterCard Send16
06/03/202021:4321:45Network: MasterCard Send23
06/03/202019:1919:22Network: MasterCard Send6
05/26/202023:4023:42Network: Pull162
05/26/202017:5017:53Network: Pull168
05/22/202015:0515:06Network: MasterCard Send47
05/20/202013:0413:08Network: Pull23
05/19/202018:0318:19Network: MasterCard Send14
05/15/202015:0217:36Network: MasterCard Send21
05/14/202018:2018:28Network: MasterCard Send21
05/14/202016:0016:01Network: MasterCard Send5
05/14/202004:5504:56Network: MasterCard Send9
05/13/202018:5018:51Network: MasterCard Send4
05/10/202002:4903:15Network: Visa Direct
INC#9440732		573
05/06/202005:3605:43Network: MasterCard Send40
05/04/202017:2217:22Network: Visa Direct15
05/02/202002:5803:00Network: Visa Direct7
05/01/202015:0115:01Network: Visa Direct4
04/30/202020:2320:24Network: MasterCard Send13
04/23/202001:5906:58Network: MasterCard Send50
04/18/202000:3900:39Network: Visa Direct5
04/17/202009:1812:24Network: MasterCard Send
INC000000099680		296
04/17/202008:0408:04Network: Pull184
04/13/202019:0619:30Network: MasterCard Send12
04/12/202014:4314:48Network: MasterCard Send34
04/11/202011:5111:57Network: MasterCard Send4
04/09/202019:0119:08Network: Visa Direct458
04/07/202015:0115:04Network: Pull142
04/07/202012:3412:48Network: Visa Direct277
04/07/202008:0208:03Network: Pull34
04/06/202019:2319:24Network: MasterCard Send7
04/05/202012:5013:45AWS ELB DNSsporadic
04/03/202013:1113:11Network: Visa Direct4
04/03/202007:1107:11Network: Visa Direct27
04/03/2020Morning PTSandbox - Bad ClientThis is why we block IPs...
04/02/202017:3718:12Network: Pull219
04/02/202007:5707:58Network: Visa Direct12
03/31/202007:3607:38Network: Visa Direct455
03/29/2020Morning PTSandbox - Bad ClientThis is why we block IPs...
03/28/202010:5911:01Network: MasterCard Send8
03/27/202001:2001:23Network: Visa Direct49
03/26/202008:0108:02Network: Visa Direct110
03/26/202003:0703:07Network: Visa Direct10
03/24/202021:1921:58Network: Visa Direct6
03/22/202013:3113:31Network: MasterCard Send2
03/21/202013:0313:03Network: MasterCard Send4
03/20/202013:2413:27Network: MasterCard Send5
03/17/202004:0612:50Network: MasterCard Send44
03/16/202010:5812:58Network: MasterCard SendThousands
03/15/202005:0805:09Network: MasterCard Send14
03/12/202015:4916:45Network: STAR480
03/07/202003:2903:29Network: MasterCard Send11
03/07/202003:1803:19Network: MasterCard Send21
03/03/2020Morning PSTBad ClientThis is why we block IPs...
03/02/202022:4422:45Network: Visa Direct9
03/02/202010:3010:35Network: Pull233
03/01/2020Morning PSTNetwork: MasterCard Send
INC000000091644		Hundreds
02/28/202020:3420:37Network: MasterCard Send65
02/28/202018:0318:05Network: MasterCard Send68
02/28/202005:1705:18Network: MasterCard Send14
02/24/202009:3409:34Network: Pull17
02/20/202014:1714:19Network: Visa Direct152
02/16/202010:1810:18Network: Pull47
02/16/202004:3604:36Network: Pull6
02/15/202023:1723:18Network: Pull13
02/13/202001:3301:37Network: MasterCard Send14
02/12/2020
02/13/2020		23:29
01:12		Network: Accel126
02/12/202023:0723:44Network: MasterCard Send152
02/11/202023:4023:55Network: Visa Direct5
02/11/202010:3410:35Network: Visa Direct8
02/10/202010:0710:12Network: Visa Direct16
02/07/202017:4317:44Network: Visa Direct70
02/07/202016:1916:33Network: Accel76
02/07/202009:5311:20Network: Visa Direct10
02/06/202019:0719:08Network: Visa Direct40
02/06/202017:4117:42Network: Visa Direct176
02/06/202005:3905:59Network: MasterCard Send11
02/05/202018:0918:50Network: Visa Direct5
02/01/202005:3605:36Network: MasterCard Send5
01/30/202022:2622:27Network: MasterCard Send7
01/30/202005:4405:45Network: MasterCard Send13
01/29/202005:3605:38Network: MasterCard Send15
01/28/202005:1905:21Network: MasterCard Send22
01/27/202017:4817:50Network: MasterCard Send76
01/25/202015:0315:04Network: Visa Direct11
01/24/202006:3806:45Network: Visa Direct116
01/23/202020:0923:20Network: MasterCard Send12
01/22/202006:3806:45Network: Visa Direct116
01/21/202020:4521:02Network: Visa Direct311
01/17/202003:2103:25Network: MasterCard Send48
01/16/202005:2305:25Network: MasterCard Send16
01/15/202006:0406:05Network: Visa Direct9
01/01/2020
01/02/2020		07:59
08:11		Network: MasterCard Send
INC000000079029		Hundreds
10/05/201902:0202:11Bad ClientThis is why we block IPs...

Only high number of failures in a certain period of time are shown above...

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