Environment | |||
---|---|---|---|
Sandbox | UAT | Production USE1 | Production USE2 |
✔ OK | ✔ OK | ✔ OK | ✔ OK |
Region | Response Time | Response Times Range | Highest Response Time | Errors | |||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Last Test | Last 15 minutes | Average | 250 | 500 | 750 | 1000 | Other | Date/Time | Response Time | Date/Time Last | Error | SC Error | |
USE1 | 03/31/2023 10:24:01 | 200 ms | 224 ms | 83 % | 15 % | 0 % | 0 % | 0 % | 12/07/2022 19:49:16 | 15200 ms | 09/11/2527 01:15:44 | 1656881298 | 11 |
USE2 | 03/31/2023 10:24:06 | 162 ms | 167 ms | 99 % | 0 % | 0 % | 0 % | 0 % | 01/19/2023 23:53:21 | 15160 ms | 11/03/2022 18:58:36 | 1656881301 | 12 |
At the Web Server | Average Response Time | Worst |
---|---|---|
Create Transaction API | ~600 milliseconds | |
Create Transaction API with Galileo | ~1200 milliseconds | |
Create Transaction API using RTP | ~2000 milliseconds | >5000 milliseconds |
Query Bank | <100 milliseconds | |
Query Card | <100 milliseconds | |
Query Card with AVS | ~1000 milliseconds | |
Accounts | <100 milliseconds | |
Accounts with Duplicate Card Checks | <100 milliseconds |
Network | Average Response Time |
---|---|
Visa DEX | <1 second |
Visa Direct | <1 second |
MasterCard MIP DMS | <1 second |
MasterCard MIP SMS | <1 second |
MasterCard Send | <1 second |
Realtime (Unedited) Outage Alerts Before shown below in the SLA / Outages Table | ||
---|---|---|
Incident (GMT) | Incident Description | |
Date | Time | |
03/24/2023 | 04:01-04:03 | AWS Outage |
03/09/2023 | around 06:30 | Network Pulls |
03/08/2023 | around 20:40 | AWS Internet Issue |
03/07/2023 | around 21:34 | MasterCardSend |
03/07/2023 | 11:43-12:07 | RTP - CBW Bank Issue |
03/05/2023 | 07:09-07:21 | STAR |
03/03/2023 | 03:48-03:52 | VisaDirect 2000021555 |
03/01/2023 | 02:13-02:16 | MasterCardSend INC000000288408 |
02/24/2023 | around 21:50 | RS2 |
02/23/2023 | around 19:15 | Visa DEX |
02/22/2023 | around 20:00 | AWS Internet Issue |
02/21/2023 | around 15:30 | pVisa DEX |
02/18/2023 | around 00:00 | RTP Failures |
02/17/2023 | 18:30-20:00 | |
02/17/2023 | Morning till 16:15 | |
02/14/2023 | 13:41-13:45 | Pull and AVS outage |
02/10/2023 | 19:30-20:00 | AWS Outage |
02/09/2023 | 19:30-20:30 | MasterCardSend |
02/08/2023 | 8:17am | MoneySend |
02/03/2023 | 17:20-18:00 22:45-23:30 | Visa Direct |
01/29/2023 | morning | STAR |
01/27/2023 | morning | STAR |
01/14/2023 | 18:02-18:22 | RTP |
12/25/2022 | 18:30 | Visa DEX |
12/22/2022 | 13:15 | Visa DEX |
12/12/2022 | 22:45 | Visa Direct |
11/25/2022 | 10:30AM | RS2 |
11/11/2022 | Afternoon GMT | RTP |
11/7/2022 | around 16:00 | Network Pulls |
10/22/2022 | around 1:45 | MasterCard MIP DM |
10/22/2022 | around 1:45 | MasterCard MIP SM |
10/20/2022 | around 6:45 | MasterCard MIP DM |
10/09/2022 | around 21:45 | MasterCard |
10/09/2022 | around 05:00 correct on 18:42 10/9/22 | STAR |
10/04/2022 | 18:30 | MasterCardSend INC000000262804 |
10/04/2022 | 16:15 | MasterCardSend INC000000262804 |
10/04/2022 | 13:00-13:02 | MasterCardSend INC000000262804 |
10/03/2022 | 20:08-20:10 | MasterCard |
10/03/2022 | 18:55-19:00 | MasterCard |
10/01/2022 | 03:03-03:16 | MasterCard |
09/30/2022 | 15:05-15:36 | Pulse IA0012552 |
09/30/2022 | 08:57-09:00 | Visa |
09/27/2022 | 14:19-14:20 | MasterCardSend INC000000261244 |
09/26/2022 | morning | Visa DEX outage INC14609834 |
09/26/2022 09/25/2022 | 09/25/2022 PT | Sandbox Database Maintenance |
09/22/2022 | morning | Visa DEX outage INC14589145 |
09/14/2022 | 12:40-12:56 | STAR outage |
08/11/2022 | 10:15-10:41 | Network Pulls |
08/11/2022 | 05:00 | STAR Maintenance INC001604799 |
07/29/2022 | Visa | |
07/28/2022 | AWS Outage | |
07/27/2022 | STAR | |
07/10/2022 | MasterCardSend INC000000246186 | |
06/23/2022 | Afternoon around 10:31 | Network Pulls |
06/15/2022 | Afternoon around 13:30 | Accel |
06/11/2022 | Morning | Accel |
06/10/2022 | Sporadic | MasterCardSend INC000000238195 |
06/01/2022 to 06/03/2022 | Multiple Days sporadic | MasterCardSend INC000000236333 INC000000237119 |
05/27/2022 | Early Morning | MasterCardSend INC000000236021 |
05/25/2022 | Wed Morning | Star |
05/20/2022 | around 05:30 and around 15:30 | MasterCardSend Errors INC000000234218 INC000000234333 |
05/18/2022 | around 08:30 | Star |
05/09/2022 | around 20:45 | Visa INC 13535946 |
05/02/2022 | around 18:00 | Star INC310895772 |
04/28/2022 | around 15:00 | MasterCardSend Errors INC000000229441 |
04/09/2022 | Multiple in Morning | MasterCardSend Errors INC000000226056 INC000000225450 |
04/01/2022 | around 13:15 | MasterCardSend Errors INC000000225003 |
03/29/2022 | around 22:50 | Visa Errors INC13273257 |
03/12/2022 | All Day | Sporadic Network Errors |
03/01/2022 | 23:35-Ongoing | MasterCard MIP Down |
02/17/2022 | 09:45 | Sporadic Network Errors |
02/01/2022 | All Day | STAR Temporarily Shutdown |
01/12/2022 | 06:00+ | STAR INC010034326 |
01/06/2022 | 22:42+ | MoneySend INC000000204296 |
01/05/2022 | 00:51+ | MoneySend INC000000204246 |
12/14/2021 | 15:30-17:10 | Network Pulls |
12/10/2021 | 15:46-17:20 | MoneySend INC000000199477 |
12/06/2021 | around 18:00 | MoneySend INC000000199702 |
11/03/2021 | around 05:00 | STAR chg0cg00088678 and chg000689504 |
11/02/2021 | around 21:00 | MoneySend INC000000193446 |
10/25/2021 | around 19:30 | MoneySend INC000000190919 |
10/22/2021 | around 01:00 | MoneySend INC000000190425 CRQ000000587360 |
10/18/2021 | 22:05-23:55 | MoneySend INC000000189618 |
09/21/2021 | 03:32-19:10 | MoneySend INC000000184816 |
09/18/2021 | 18:31-18:41 | MoneySend INC000000184116 |
09/14/2021 | 13:24-13:28 | MoneySend INC000000183277 |
09/09/2021 | 12:07-12:08 | MoneySend INC000000182720 |
08/28/2021 | 01:32-01:35 | MoneySend INC000000180995 |
08/27/2021 | 23:35-23:37 | MoneySend INC000000180776 |
08/26/2021 | 23:37-23:38 | MoneySend INC000000180881 |
08/02/2021 | 22:18-23:07 | Visa (all) |
07/29/2021 | 22:18-23:06 | MoneySend INC000000175544 |
07/28/2021 | 18:35-20:05 | VisaDirect |
07/28/2021 | 18:20-18:45 | MoneySend INC000000175913 |
07/22/2021 | 15:38-16:38 | MoneySend INC000000174610 |
06/29/2021 | 18:06-18:15 | Only on a Single AWS Region Sporadic Networking Issue |
06/28/2021 | 16:24-16:31 14:30-14:44 | MoneySend INC000000170838 |
06/24/2021 | 19:46-20:47 | AWS Only on a Single Availability Zone in a Single AWS Region Database Networking Issue |
06/24/2021 | 19:15-19:25 | Only on a Single AWS Region Sporadic Networking Issue |
06/12/2021 | 19:00 | Visa Networking Issue |
06/11/2021 | 12:04 to 12:07 | VisaDirect |
06/11/2021 | 03:00 | Some Network Pulls and AVS |
06/10/2021 | 21:33 to 21:43 20:24 to 20:27 | MasterCardSend INC000000168080 |
06/10/2021 | 20:13 to 20:16 | VisaDirect |
05/29/2021 | 17:19 to 17:25 | MasterCard Send Outage INC000000165890 |
05/29/2021 | 14:40 to 16:58 | VisaDirect Outage (again) DDoS Attack at Visa |
05/27/2021 | 18:17 to 19:50 14:31 to 14:59 | (Massive) VisaDirect Outage DDoS Attack at Visa |
05/21/2021 | 08:32 to 12:19 | Sporadic MasterCard Send | 05/20/2021 | 07:37 to 07:39 | STAR | 05/19/2021 | 23:10 to 23:33 | Sporadic Network Errors |
05/19/2021 | 10:30 to 10:37 | VisaDirect |
03/10/2021 | around 23:40 to 00:50 | Some Network Pulls and AVS |
01/27/2021 | around 22:45 | Some Network Pulls and AVS |
02/17/2021 | around 11:00 | Accel |
01/27/2021 | around 22:45 | Network Pulls |
01/26/2021 19:53 01/26/2021 20:27 | MasterCard Send INC000000144174 Over 1000 txns failed... | |
01/21/2021 10:39 01/21/2021 10:53 | Network Connectivity Lost |
SLA / Outages | ||||
---|---|---|---|---|
Date (GMT) | Time (GMT) | Reason | Rate | |
Start | End | |||
10/24/2020 17:45 to 10/29/2020 | Network: Visa Direct Lingering Minimal UNKNOWNs | |||
10/22/2020 to 10/24/2020 17:45 | Network: Visa Direct) Issues Visa migrated from Akamai to CloudFlare | |||
09/17/2020 | Morning | Network Pulls External 3rd Party Vendor Configuration Issues | ||
09/12/2020 | 21:30 | Network Pulls | ||
08/30/2020 | Morning | Network: Visa Direct Pull and Push And Some Network Pulls | ||
08/30/2020 | 11:45 | 12:08 | Network: Visa Direct | 873 |
08/30/2020 | 10:11 | 12:46 | Network: Pull | 720 |
08/28/2020 | 20:55 | 20:58 | Network: Visa Direct | 69 |
08/28/2020 | 15:04 | 16:35 | Network: MasterCard Send INC000000120854 | 212 |
08/27/2020 | 04:36 | 04:39 | Network: MasterCard Send INC000000120462 | 22 |
08/21/2020 | 02:22 | 02:23 | Network: Visa Direct | 28 |
08/20/2020 | 04:45 | 04:47 | Network: Visa Direct | 125 |
08/19/2020 | 15:52 | 15:53 | Network: Visa Direct | 90 |
08/18/2020 | 20:32 | 20:33 | Network: Visa Direct | 108 |
08/18/2020 | 08:41 | 08:41 | Network: Visa Direct | 7 |
08/18/2020 | 02:19 | 02:21 | Network: MasterCard Send | 6 |
08/17/2020 | 19:15 | 19:16 | Network: Visa Direct | 49 |
08/17/2020 | 16:42 | 16:42 | Network: Visa Direct | 16 |
08/17/2020 | 04:18 | 04:25 | Network: MasterCard Send INC000000119311 | 83 |
08/17/2020 | 00:12 | 00:12 | Network: Visa Direct | 5 |
08/16/2020 | 14:56 | 16:48 | Network: Accel | 108 |
08/14/2020 | 05:41 | 06:01 | Network: Visa Direct | 38 |
08/14/2020 | 04:11 | 04:12 | Network: MasterCard Send | 11 |
08/13/2020 | 04:33 | 04:34 | Network: MasterCard Send | 9 |
08/11/2020 | 17:10 | 17:10 | Network: Pull | 15 |
08/09/2020 | 14:31 | 14:43 | Network: Visa Direct | 8 |
08/08/2020 | 23:04 | 23:21 | Network: Visa Pull | 265 |
08/07/2020 | 06:05 | 06:06 | Network: Visa Direct | 39 |
08/03/2020 | 08:48 | 08:49 | Network: Visa Pull | 12 |
08/03/2020 | 05:37 | 05:38 | Network: Visa Pull | 16 |
08/02/2020 | 04:36 | 04:36 | Network: MasterCard Send | 5 |
08/02/2020 | 02:28 | 02:28 | Network: MasterCard Send | 7 |
07/14/2020 | 10:59 | 11:03 | Network: MasterCard Send INC000000113329 | 32 |
06/30/2020 | 12:54 | 12:59 | Network: Visa Direct | 13 |
06/28/2020 | 12:23 | 12:24 | Network: Visa Direct | 17 |
06/25/2020 | 14:08 | 14:26 | Network: MasterCard Send INC000000110249 | 146 |
06/23/2020 | 14:05 | 14:06 | Network: Visa Direct | 59 |
06/23/2020 | 05:04 | 05:11 | Network: MasterCard Send | 27 |
06/21/2020 | 15:31 | 15:36 | Network: MasterCard Send | 80 |
06/21/2020 | 11:23 | 11:39 | Network: MasterCard Send | 7 |
06/19/2020 | 21:09 | 21:12 | Network: MasterCard Send | 13 |
06/19/2020 | 20:14 | 20:21 | Network: MasterCard Send | 38 |
06/19/2020 | 18:14 | 18:25 | Network: MasterCard Send | 91 |
06/19/2020 | 07:17 | 07:20 | Network: MasterCard Send | 32 |
06/18/2020 | 16:31 | 16:48 | Network: MasterCard Send INC000000109078 | Lots of Status: UNKNOWN Due to Long Delays in Response |
06/17/2020 | 23:22 | 23:25 | Network: MasterCard Send | 4 |
06/17/2020 | 18:06 | 18:59 | Network: MasterCard Send INC000000108829 | 91 |
06/15/2020 | 14:55 | 15:02 | Network: Pull | 10 |
06/12/2020 | 17:25 | 17:37 | Network: MasterCard Send | 18 |
06/12/2020 | 07:01 | 07:02 | Network: Pull | 105 |
06/07/2020 | 16:30 | 16:37 | Network: MasterCard Send | 6 |
06/06/2020 | 17:30 | 17:30 | Network: MasterCard Send | 7 |
06/06/2020 | 17:02 | 17:03 | Network: MasterCard Send | 6 |
06/04/2020 | 07:13 | 08:41 | Network: MasterCard Send | 16 |
06/03/2020 | 21:43 | 21:45 | Network: MasterCard Send | 23 |
06/03/2020 | 19:19 | 19:22 | Network: MasterCard Send | 6 |
05/26/2020 | 23:40 | 23:42 | Network: Pull | 162 |
05/26/2020 | 17:50 | 17:53 | Network: Pull | 168 |
05/22/2020 | 15:05 | 15:06 | Network: MasterCard Send | 47 |
05/20/2020 | 13:04 | 13:08 | Network: Pull | 23 |
05/19/2020 | 18:03 | 18:19 | Network: MasterCard Send | 14 |
05/15/2020 | 15:02 | 17:36 | Network: MasterCard Send | 21 |
05/14/2020 | 18:20 | 18:28 | Network: MasterCard Send | 21 |
05/14/2020 | 16:00 | 16:01 | Network: MasterCard Send | 5 |
05/14/2020 | 04:55 | 04:56 | Network: MasterCard Send | 9 |
05/13/2020 | 18:50 | 18:51 | Network: MasterCard Send | 4 |
05/10/2020 | 02:49 | 03:15 | Network: Visa Direct INC#9440732 | 573 |
05/06/2020 | 05:36 | 05:43 | Network: MasterCard Send | 40 |
05/04/2020 | 17:22 | 17:22 | Network: Visa Direct | 15 |
05/02/2020 | 02:58 | 03:00 | Network: Visa Direct | 7 |
05/01/2020 | 15:01 | 15:01 | Network: Visa Direct | 4 |
04/30/2020 | 20:23 | 20:24 | Network: MasterCard Send | 13 |
04/23/2020 | 01:59 | 06:58 | Network: MasterCard Send | 50 |
04/18/2020 | 00:39 | 00:39 | Network: Visa Direct | 5 |
04/17/2020 | 09:18 | 12:24 | Network: MasterCard Send INC000000099680 | 296 |
04/17/2020 | 08:04 | 08:04 | Network: Pull | 184 |
04/13/2020 | 19:06 | 19:30 | Network: MasterCard Send | 12 |
04/12/2020 | 14:43 | 14:48 | Network: MasterCard Send | 34 |
04/11/2020 | 11:51 | 11:57 | Network: MasterCard Send | 4 |
04/09/2020 | 19:01 | 19:08 | Network: Visa Direct | 458 |
04/07/2020 | 15:01 | 15:04 | Network: Pull | 142 |
04/07/2020 | 12:34 | 12:48 | Network: Visa Direct | 277 |
04/07/2020 | 08:02 | 08:03 | Network: Pull | 34 |
04/06/2020 | 19:23 | 19:24 | Network: MasterCard Send | 7 |
04/05/2020 | 12:50 | 13:45 | AWS ELB DNS | sporadic |
04/03/2020 | 13:11 | 13:11 | Network: Visa Direct | 4 |
04/03/2020 | 07:11 | 07:11 | Network: Visa Direct | 27 |
04/03/2020 | Morning PT | Sandbox - Bad Client | This is why we block IPs... | |
04/02/2020 | 17:37 | 18:12 | Network: Pull | 219 |
04/02/2020 | 07:57 | 07:58 | Network: Visa Direct | 12 |
03/31/2020 | 07:36 | 07:38 | Network: Visa Direct | 455 |
03/29/2020 | Morning PT | Sandbox - Bad Client | This is why we block IPs... | |
03/28/2020 | 10:59 | 11:01 | Network: MasterCard Send | 8 |
03/27/2020 | 01:20 | 01:23 | Network: Visa Direct | 49 |
03/26/2020 | 08:01 | 08:02 | Network: Visa Direct | 110 |
03/26/2020 | 03:07 | 03:07 | Network: Visa Direct | 10 |
03/24/2020 | 21:19 | 21:58 | Network: Visa Direct | 6 |
03/22/2020 | 13:31 | 13:31 | Network: MasterCard Send | 2 |
03/21/2020 | 13:03 | 13:03 | Network: MasterCard Send | 4 |
03/20/2020 | 13:24 | 13:27 | Network: MasterCard Send | 5 |
03/17/2020 | 04:06 | 12:50 | Network: MasterCard Send | 44 |
03/16/2020 | 10:58 | 12:58 | Network: MasterCard Send | Thousands |
03/15/2020 | 05:08 | 05:09 | Network: MasterCard Send | 14 |
03/12/2020 | 15:49 | 16:45 | Network: STAR | 480 |
03/07/2020 | 03:29 | 03:29 | Network: MasterCard Send | 11 |
03/07/2020 | 03:18 | 03:19 | Network: MasterCard Send | 21 |
03/03/2020 | Morning PST | Bad Client | This is why we block IPs... | |
03/02/2020 | 22:44 | 22:45 | Network: Visa Direct | 9 |
03/02/2020 | 10:30 | 10:35 | Network: Pull | 233 |
03/01/2020 | Morning PST | Network: MasterCard Send INC000000091644 | Hundreds | |
02/28/2020 | 20:34 | 20:37 | Network: MasterCard Send | 65 |
02/28/2020 | 18:03 | 18:05 | Network: MasterCard Send | 68 |
02/28/2020 | 05:17 | 05:18 | Network: MasterCard Send | 14 |
02/24/2020 | 09:34 | 09:34 | Network: Pull | 17 |
02/20/2020 | 14:17 | 14:19 | Network: Visa Direct | 152 |
02/16/2020 | 10:18 | 10:18 | Network: Pull | 47 |
02/16/2020 | 04:36 | 04:36 | Network: Pull | 6 |
02/15/2020 | 23:17 | 23:18 | Network: Pull | 13 |
02/13/2020 | 01:33 | 01:37 | Network: MasterCard Send | 14 |
02/12/2020 02/13/2020 | 23:29 | 01:12 | Network: Accel | 126 |
02/12/2020 | 23:07 | 23:44 | Network: MasterCard Send | 152 |
02/11/2020 | 23:40 | 23:55 | Network: Visa Direct | 5 |
02/11/2020 | 10:34 | 10:35 | Network: Visa Direct | 8 |
02/10/2020 | 10:07 | 10:12 | Network: Visa Direct | 16 |
02/07/2020 | 17:43 | 17:44 | Network: Visa Direct | 70 |
02/07/2020 | 16:19 | 16:33 | Network: Accel | 76 |
02/07/2020 | 09:53 | 11:20 | Network: Visa Direct | 10 |
02/06/2020 | 19:07 | 19:08 | Network: Visa Direct | 40 |
02/06/2020 | 17:41 | 17:42 | Network: Visa Direct | 176 |
02/06/2020 | 05:39 | 05:59 | Network: MasterCard Send | 11 |
02/05/2020 | 18:09 | 18:50 | Network: Visa Direct | 5 |
02/01/2020 | 05:36 | 05:36 | Network: MasterCard Send | 5 |
01/30/2020 | 22:26 | 22:27 | Network: MasterCard Send | 7 |
01/30/2020 | 05:44 | 05:45 | Network: MasterCard Send | 13 |
01/29/2020 | 05:36 | 05:38 | Network: MasterCard Send | 15 |
01/28/2020 | 05:19 | 05:21 | Network: MasterCard Send | 22 |
01/27/2020 | 17:48 | 17:50 | Network: MasterCard Send | 76 |
01/25/2020 | 15:03 | 15:04 | Network: Visa Direct | 11 |
01/24/2020 | 06:38 | 06:45 | Network: Visa Direct | 116 |
01/23/2020 | 20:09 | 23:20 | Network: MasterCard Send | 12 |
01/22/2020 | 06:38 | 06:45 | Network: Visa Direct | 116 |
01/21/2020 | 20:45 | 21:02 | Network: Visa Direct | 311 |
01/17/2020 | 03:21 | 03:25 | Network: MasterCard Send | 48 |
01/16/2020 | 05:23 | 05:25 | Network: MasterCard Send | 16 |
01/15/2020 | 06:04 | 06:05 | Network: Visa Direct | 9 |
01/01/2020 01/02/2020 | 07:59 | 08:11 | Network: MasterCard Send INC000000079029 | Hundreds |
10/05/2019 | 02:02 | 02:11 | Bad Client | This is why we block IPs... |